Purchase returns

1. Return and exchange of goods of good quality

You can refuse the ordered goods at any time before it is received, and after receipt - within 14 days.

Return of the goods of the proper quality is possible if its presentation is preserved (packaging, seals, labels), consumer properties, as well as a document confirming The fact and conditions for the purchase of the said goods (commodity or cash receipt). For the return of goods, an identity document is also required.

2. Claims for goods / orders of inadequate quality

A product of inadequate quality means a product that is defective and can not ensure the performance of its functional qualities.

The resulting product must match the description on the site. The difference in design or design elements from the ones stated in the description on the website is not a malfunction or dysfunctionality of the goods.

The appearance and completeness of the goods, as well as the completeness of the whole order must be verified by the recipient at the time of delivery of the goods (except mail delivery). After receiving the order, claims for external defects of the goods, its quantity, completeness and merchantability are not accepted.

If you have received a product of inadequate quality and it was not agreed in advance by the seller, you may use the provisions of Art. 18 of the Consumer Rights Protection Act.

Due to the peculiarities of the remote method of sale, the replacement of goods can be performed only by returning goods of inadequate quality and issuing a new order for a similar product.

You have the right to refuse to execute the contract of sale, return the goods of improper quality and demand the return of the money paid for the goods.

Any of the above requirements must be presented by you in writing by completing the application, or by pre-writing the claim. Claims for the return of the money amount paid for the goods are subject to satisfaction within 10 days from the date of presentation of the relevant requirement (Article 22 of the RF Law "On Protection of Consumer Rights").

3. The order of presentation of claims for quality and return of goods

In order to return the goods, as well as in case of claims to the quality of the goods, fill in the application for returning the goods of the proper quality. You can download and print the application here

In the application, please specify in detail what defect the returned goods contain.

Attach a sales or cash receipt.

Absence of a commodity / cash receipt or other document certifying the fact and terms of goods purchase on i-yeu.com , is not the basis for refusing to meet your requirements, but we reserve the right to verify the fact of the purchase of the goods in our online store.

Also, when returning it is necessary to have a document certifying the identity of the recipient of the order, and in case of remote transfer of goods, attach a copy of its main spread to the return.

Text translated using Google. The original text is on the Russian version of the site.